Refunds & Cancellation
The short version
- Cancel any time, in two clicks, from the Plans window.
- You keep everything you paid for until the end of your billing period, and you won't be charged again.
- We don't refund partly used billing periods, except where the law requires it (see below).
Cancelling
Open Plans from your account menu and choose Cancel subscription. Your plan stays fully active until the end of the period you've already paid for. Your account then moves to the Free plan and you won't be charged again. If you change your mind before then, choose Keep your plan, and nothing changes.
Changing plans
- Upgrading (for example Plus to Pro) starts straight away. You're charged only the difference for the rest of your current billing period.
- Downgrading (for example Pro to Plus) takes effect at your next renewal. You keep your current plan until then, and you aren't refunded the difference for the current period.
Refunds
Because you can cancel at any time and keep access until your period ends, payments are non-refundable. That covers partly used months or years, unused minutes, and downgrades, except in these cases:
- Where the law gives you a right to cancel or a refund. For example, consumers in South Africa may have a cooling-off right under section 44 of the Electronic Communications and Transactions Act, and consumers in the EU and UK may have a right of withdrawal. We always honour these rights where they apply.
- Mistakes: if you were charged twice, or charged after you'd cancelled, we'll refund the incorrect charge in full.
- Our fault: if Parlova was unavailable or badly broken for a long stretch of your billing period, contact us and we'll make it right.
How to ask
Email jurie24102@gmail.com from your account's email address, with the date of the charge. We'll reply within 5 business days. Payments are processed by Polar, our merchant of record, so approved refunds are paid back by Polar to the card you paid with. Your bank can take 5–10 business days to show it.
Please contact us before disputing a charge with your bank. We can usually sort it out faster.
Contact
SoleCreations, South Africa. Email jurie24102@gmail.com.